Chem-Dry of Coeur D'Alene

Arrived 40 minutes late - said I wasn't on his calendar when I called to ask if he was still coming to the appointment. He said he would cancel the other person he had on his schedule and come to my house instead. I'm sure that person was pretty upset that he cancelled on her with no notice. There was no attention to detail in taking care of a customer's house. I had to ask him to use wall corner guards to protect my house as he didn't put them up on his own. I expected some sort of blankets to be put down on my hardwood floor before dragging the water hoses/lines through my house, but he did not use any. He parked the van in front of my front door so that the exhaust fumes were flowing into my partially opened front door (because the water hoses came in that door). I mentioned that the fumes were coming in but it didn't seem to phase him so I tried to place my own pillows and blankets in the gap of the front door to block the fumes and I placed a fan by his truck exhaust to attempt to redirect the fumes. The fumes in the house were terrible. Right after he left, my carbon monoxide detectors in the house went off and we had to evacuate the house while leaving all the windows open to air it out for about 30 minutes. To top it off, when I paid him by credit card, he handed me his handheld card reader and it asked what percent of a tip I wanted to give him. I have never been asked to give a tip to carpet cleaners! I just spend $645 having them clean the carpets and couches! What a way to put a customer on the spot when the tech is standing there in front of you waiting for you to push a button for a tip. I would not recommend using them.

The cleaning technician, a professional, very thorough young lady, did one of the best jobs on our carpets that we’ve possibly ever had done. She was personable, knowledgeable and determined to do the cleaning to a complete satisfaction. She has pride in her work and brought great joy of spirit, a bonus for sure. I hope the owners know a “keeper” when they find one and take VERY good care of them to assure longevity with their company. We’ll ask for her again in the future. Their prices are realistic and fair, unlike many of their competitors, which also will keep us for the long-term. Way to go Chem-Dry. You’re the real deal!

ChemDry did an incredible job on my very soiled carpets. I had a rental space where two dogs were living. When the tenant left there were very dark spots all over the cream colored carpet that I could only guess were vomit or feces. ChemDry came out to the property to assess the situation and provided a quote in advance of cleaning. While there he used a black light to show me all of the urine solid areas as well that were naked to the human eye. He was very honest about his confidence in getting the carpets cleaned and once the work was done they looked even better than he had originally predicted. I definitely recommend their services!

Ben Davis called ahead of time to let me know he was on his way and arrived on time. He was very pleasant, knowledgeable, and did an excellent job cleaning/sanitizing my sectional and recliner. I haven’t seen my furniture look this clean since I purchased it over a decade ago. I love that the company does not use any harsh chemicals so it’s safe for everyone. I would highly recommend this company!

Ben was fantastic! He was communicative and professional. Did a wonderful job! He showed me before & after pictures and I could not believe it. Used as a cleaning before moving out of our rental. Would definitely use them again!